Practical write-ups on CRM, ERP, automation and ecommerce. What we've learned on projects — shared without the vendor-speak.
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DEEP DIVE
Zoho gives you three overlapping ways to automate CRM — and picking the wrong one leads to fragile pipelines that break when field names change. Here's how we decide, with real examples from client projects.
Shopify's 2024 B2B features look powerful on the surface. Here's what they handle, where you still need custom code, and when to consider a headless storefront.
After five S/4HANA migrations, there are four surprises that hit every client: custom code compatibility, master data quality, user adoption, and the "stabilisation" phase nobody budgets for.
After implementing all three for clients across fintech, real estate, and SaaS, here's our unfiltered take — with the tradeoffs that matter at different company sizes and price points.
Both tools automate workflows. But they sit at very different points in the complexity curve. We explain where we reach for each — with concrete examples from client builds.
What's genuinely good, what's surprisingly limited, and the three workarounds you'll need if you're doing anything beyond basic invoicing.
After a decade of optimisation work, we've found that 80% of CWV improvements come from four changes. Here they are, in the order we apply them.
Field sales in India has specific requirements: offline sync, geo-tagging, regional language support, and low-data modes. Here's how we've handled each in Zoho CRM.
Payment gateway support, GST invoicing, and regional logistics integration are table stakes. Here's how both platforms handle these — and where the real tradeoffs are.
Everyone wants AI in their CRM. Here's our honest take on what adds genuine value (lead scoring, call summaries, churn prediction) and what's mostly marketing.
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