Senior Zoho CRM Consultant
Lead end-to-end Zoho CRM implementations including discovery, blueprint design, Deluge automation, integrations and client training.
CRMGurugram (Hybrid)Full-time4–7 years
About the role
You will own Zoho CRM engagements from the first discovery workshop to go-live and hypercare, working directly with clients in India, the Middle East and Africa. Typically you'll manage three to four projects at a time with support from developers and QA.
Key responsibilities
- Run discovery workshops and translate business processes into CRM solution designs
- Configure Zoho CRM modules, layouts, blueprints, workflows and permissions
- Write and review Deluge functions and integrations with Zoho Books, Sign, Desk and third-party systems
- Plan and execute data migrations with validation and sign-off
- Deliver role-based training and manage hypercare after go-live
- Contribute to proposals, estimates and solution demos during presales
Requirements
- 4–7 years of CRM implementation experience, at least 3 on Zoho
- Strong working knowledge of Deluge, Zoho Flow and the Zoho One ecosystem
- Experience leading client workshops and managing stakeholders
- Clear written and spoken English
- Zoho CRM certification is a plus
Nice to have
- Experience with Zoho Analytics or Zoho Creator
- Exposure to BFSI or regulated industries
- Familiarity with HubSpot or Salesforce
Our hiring process
- Application review by the hiring manager
- 30-minute introductory call
- Paid practical work sample
- Team interview and offer